Proactive
Frequently Asked Questions
Why partner with a firm when I could hire tradespeople directly?
A highly skilled tradesperson is essential, but their focus is usually on fixing the immediate issue in front of them. We provide the big-picture support. Whether we are seamlessly integrating with your existing preferred vendors, or deploying our own meticulously vetted Care Network to handle the work, our goal is to ensure routine maintenance isn’t missed and small repairs don’t become large emergencies, giving you total peace of mind.
What exactly is a Home Steward?
Think of your Home Steward as your dedicated advocate. Instead of you having to juggle multiple contractors and schedules, you have one trusted point of contact. We know the exact details of your home and your personal preferences, ensuring everything is handled to your exact standard.
What is the ProActive Care Network?
Our Care Network is a carefully curated group of top-tier craftsmen and service providers. We have personally vetted them for their reliability, skill, and discretion, so you never have to guess who is stepping into your home.
Does the firm mark up labor or materials?
No. Our relationship is built on complete transparency. You pay a predictable stewardship fee for our management and expertise. You will always see the direct, un-marked-up invoices from our Care Network Partners, meaning you always know exactly what you are paying for.
How will I be kept informed about my property?
We believe in clear communication without overwhelming your inbox. You have access to a secure, private Client Portal where you can review maintenance logs, vendor invoices, and upcoming schedules whenever it is convenient for you.
How do you handle unexpected property emergencies?
When the unexpected occurs, you know exactly who to call. We immediately coordinate the right Care Network Partners to resolve the issue quickly and quietly, protecting your home while keeping you informed every step of the way.
May I retain your services for a family member’s home?
Absolutely. In fact, many of our clients entrust us with the homes of their aging parents. As a Certified Aging-in-Place Specialist (CAPS), we are uniquely trained to understand the nuances of helping individuals remain comfortably in their own homes as they age. We provide specialized oversight for discreet, elegant modifications that enhance accessibility—giving you profound peace of mind that your loved one’s home is thoughtfully adapted and beautifully managed.
How do we initiate a consultation?
The process begins with a simple, complimentary conversation. By selecting ‘Begin the Conversation’ anywhere on our site, you can schedule a brief introductory call. If we find that our stewardship model aligns with your goals, we will arrange a private, on-site consultation to review your property, understand the unique rhythms of your household, and determine how we can best support your estate.
We invite you to experience a new standard of property stewardship.
Begin the Conversation